Customer Information / Terms & Conditions

Please read all the information below carefully before placing an order

Legal Information

UK Law - These terms and conditions and any contract formed are subject to UK law and shall be dealt with under the UK legal system only. In these Terms and Conditions the term ‘the Company’ means ‘COVENTRY DEMOLITION COMPANY’, ‘Purchaser’ refers to the purchaser of any goods or services and the term ‘goods’ refers to any item sold by the company. Nothing herein referred to shall be deemed to have construed a relationship with any supplier or purchaser of the Company’s products or services without the express written permission of ‘COVENTRY DEMOLITION COMPANY’.

Copyright - All text, graphics, formatting or other materials present on the Company’s web site or in the Company’s printed material shall remain the property of the Company. Any use of the Company’s materials without written permission of ‘COVENTRY DEMOLITION COMPANY’ is prohibited.

Web Site - By using the Company’s web site you agree to our terms and conditions. If you do not agree with our terms and conditions you may not use our web site.

Security - The Company endeavours at all times to adhere to best practice in respect of security. The Company bears no responsibility for any security breaches howsoever caused; however, it will act to the best of its ability to see that such breaches do not occur and to remedy such a breach in the unlikely event of it occurring. For web-based orders we use two secure processing systems (Google Checkout & PayPal) utilising Secure Socket Layer (SSL) technology. All credit card numbers are encrypted in the software and the Company holds no credit card details after the order has been successfully placed.

Privacy - By using this site you may be asked for personal information, in doing so you may be requested to fill in forms on-line. This information will be used solely for the purpose of helping us give a better service to you the customer and is not used, sold or rented to any third party for marketing other products. If you receive emails from us it is for the sole purpose of promotions through our company designed to benefit you the customer, every email for promotions will carry an unsubscribe option. We are committed to acting in accordance with the Data Protection Act 1998. We may also capture demographic information using data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics, to improve user experience.

Pre-Sales

Pricing - Where pricing is shown on the web site or in the Company’s literature, this will be shown exclusive of Value Added Tax (VAT) at the prevalent UK rate.

Ownership of Goods - All goods shall remain the property of the Company until paid for in full. No financial offset against the value of goods supplied is permitted for whatever reason without the written agreement of the Company.

Dimensions - The dimensions of all items on this website are given in good faith & are accurate to the best of our knowledge. As with all hand finished products, there will be slight variations in dimensions & colours to our products & the Company will not be held liable for slight variations to dimensions quoted. Details of sizes, dimensions and colours will be given on the relevant product information pages, as provided by our manufacturers. All our descriptions & photos are provided to assist our customers. Sometimes there may be slight variations in colours in the photos provided due to customer’s monitors & web browsers in use. We will always endeavour to ensure that our descriptions & photos are up to date & as accurate as possible.

Painting & Finishes – For painted goods, the Company gives no guarantee that the colour will accord precisely with the advertised colour. Please note that colours presented online will vary between different computers and monitors and that printed colours may vary slightly from the actual paint colour.

Our descriptions for our period door knobs & hand forged ironmongery are accurate when listed, however, as with all hand finished products, there will be slight variations in colour finish to our products & the Company will not be held liable for this.

Right of Substitution - The Company reserves the right to substitute equivalent goods should it deem necessary. All specifications are approximate and the Company shall have no liability in respect of reasonable deviations from those specifications. It also reserves the right to vary the specification of supplied goods and all goods are sold subject to the prices and terms and conditions ruling at the time of delivery.

Sales

Invoice - It is the responsibility of the Purchaser to check the invoice and ensure that all details on the invoice are correct. The Company will not be held liable for any details that are incorrect if they have not been brought to the attention of the Company prior to the dispatch of goods.

Payment - Payment for goods is in full in advance of delivery unless with the prior agreement of the Company in writing. Where goods are provided under a trade price, the Company must see copies of headed notepaper together with a company registration number before goods are supplied. If such items are not provided to the Company, it reserves the right to charge for the goods at the prevalent retail price. Where goods have been supplied under a trade agreement, the company requires all invoices to be paid in full in advance of delivery unless other terms have been confirmed by the Company in writing.

Methods of Payment

We accept all of the following major Credit / Debit cards with all payments being made via our secure server through Barclays EPDQ or PayPal systems.

To pay by Bank Transfer click on the Pay by Bank Transfer button when placing your order. Bank details will be shown on screen and emailed to you. We will despatch the goods when the money arrives in our account.

Customers are advised to retain a copy of transaction details for their records and if collecting in person.

Safety

Safety notice: Some items sold on this website may contain small parts & are not suitable for children. Please dispose of all packaging safely.